First Practice Management
- Posted Tuesday July 31, 2018
The results from our Job Satisfaction Survey 2018 are in! We aimed to shine a light on the most pressing issues faced by practice managers and received plenty of eye-opening feedback.
To provide a snapshot of the state of people management in primary care and highlight the big issues affecting PMs’ motivation levels, we’ve picked out some key quotes from the survey.
Find out more about the key findings from FPM's Job Satisfaction Survey 2018 by clicking here.
“I'm self-motivated and always try to make the best of things. The good days are when I can help a patient navigate their way through the NHS and make their day better. The bad days are when I push paper/emails about and go home exhausted while wondering what I did all day.”
“I could write all day here but in essence, the lack of investment and decline in funding does not meet the increased needs of the patient population... Primary care is being run on hope and the goodwill of the staff that work within it. It will not be too long until this goodwill runs out and something will implode.”
“Having taken nine months out of General Practice and coming back recently, I am far more motivated and can see the transformational work that is being done across the locality and country. There appears to be more effort put into PM development.”
On Changes in the Healthcare System…
“My practice is in a federation and a cluster and the town is changing its health and social care model. The pressure to keep up with all these changes, as well as the level of monitoring we face from CQC, infection control... It's becoming unmanageable”
“There is more and more new legislation and we have to justify everything we do... We scored in the top 10% of a national patient satisfaction survey but (are) constantly made to feel that nothing is ever good enough for the governing bodies.”
“The new GMS contract in Scotland has had both positive and negative impacts. Positive in terms of clinical workload is now moving towards being more patient focused as opposed to the box ticking exercise that was QOF… The main negative side is the financial incentive for the central belt in Scotland which meant that nearly all rural practices lost out financially and are now being 'propped up' with the Scottish Government equivalent of MPIG.”
“I now have 54 work-related usernames and passwords. It’s insane. Every new initiative landed on practice managers starts with: Here is the new web-link, and your log-in details, and the details of how you can manage other users in your practice…”
“I have been a PM 22 years and for past three years life seems to have got far more complicated. What used to be a 30-second telephone call has now turned into weeks if not months of chasing.”
On Patients’ Expectations...
“Please, practices need help. We need a strong media campaign to educate patients on how best to use the NHS and we need some power back in our hands to respond to patients who think they are just entitled to everything.”
“I have worked in the health service for almost 27 years and I have never known the GP service to be so stretched... Patients expect more and more for nothing and seem to think we can magic things out of the air.”
“We try very hard to ensure that patients are happy, however there needs to be some recognition by the DoH that they need to manage patient expectations. We are a health provider, not a 24/7 supermarket.”
On the Role of the Practice Manager in 2018...
“Being a PM the buck stops with you, there is nowhere else to turn. When things are going well that is fine, but when things go wrong the weight of responsibility is overwhelming.”
“The PM role is unique, challenging and stressful. You have to be all things to all people frequently with no support or understanding. It can be an incredibly isolating job, but ultimately rewarding.”
“PMs work really hard and often juggle multiple jobs and deal with any crisis that pops up. Unless NHS England do something to lessen the burden of work, managers will continue to leave the profession and take their wonderful skills with them.”
FPM members have access to a host of tools designed to make life as a practice manager easier, including access to a broad range of policies and procedures, toolkits and our HR helpline. To learn more, why not take a look at the benefits of membership?