11 Key Quotes from FPM’s Practice Manager Salary Survey 2018

FPM’s annual Practice Manager Salary Survey results are in, and as always they make for fascinating reading. Here we take a closer look at some choice quotes from the survey, providing a snapshot of the state of people management in primary care today:

On sharing the burden…

“(This) job is busier and more complicated every year. I went part-time 12 years ago to keep my sanity and used the money to get an assistant manager. Best thing I ever did...“

On the subject of accountability…

“(The) responsibility and expectations on my shoulders is huge… it feels like we are far more accountable and responsible than the actual partners of the practice”

On the value of Practice Managers…

“There appears to be a fairly wide salary variation, even between local practices. Given the importance placed on the practice management role, and the fact it appears to be the prime conduit for CCG information flow, CCGs should invest in practice managers… to allow a more realistic salary to be paid.”

On the issue of burnout…

“I am totally and utterly demoralised. I work so hard, working on my days off/ evenings/ weekends - just to keep on top of the relentless workload. The senior partner is very understanding and supportive, but I can't say the same for anyone else.”

On the likelihood of PM salaries increasing…

“Salary levels seem to have plateaued and without significant investment into general practice, (I’m) not optimistic about future increases.”

“The salary for an equivalent role in other industries would be much higher. We work long hours well into the evening/weekends… unfunded and unrecognised. This has been happening so long it is now taken as the norm.”

On the importance of a good working environment…

“You could say I was underpaid compared to others with similar list sizes, but I get much more from my practice than salary. I am being supported by them with day release to attend university, they let me work compressed hours, they let me work on outside projects, and I find my role incredibly fulfilling.”

On the workload of practice management…

“It is an incredibly diverse and challenging role. You have to be very patient and tolerant while trying to complete at least some tasks - emails are unmanageable and keeping up to date with changes is incredibly challenging. You have to be jack of all trades, master of none.”

On the effects of austerity…

“Fifteen years after leaving the engineering industry I'm probably now on the same salary as I was then. I didn't come into this for the money but the last five years of austerity have really hurt general practice. I can honestly say I'm now looking forward to retirement.”

On becoming a Partner…

“Partnership has been a good retention strategy for me and I've felt I had a stake in ensuring the present and future of the practice.”

On what makes a ‘fair’ salary…

“I think it is a very difficult role to price accurately - some managers have lots of staff who take on tasks that are dealt with by other managers.  List size can come into as well - some will spend more time managing the patients than the practice… It is a pretty unique job, which I still love after all these years.”


Do these comments reflect your own experience, or do you see things differently? Don’t forget to share your thoughts in the comments section below. To see the full results of the 2018 First Practice Management Salary Survey, take a look at the dedicated PMSS area.


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Practice Manager (Part-time) - Bristol

Closing Date: 8 May 2019

Salary: Dependant on skills and experience

Practice Manager - Chapel en le Frith, Derbyshire

Closing Date: 3 May 2019

Salary: £37.5 - 40K depending on experience

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Closing Date: 29 April 2019

Salary: £32,000 - £38,000 (pro-rata) p/a dependent on experience

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