Promoting Excellent
Communications Training
One of
the challenges often facing GPs and Practice Managers is how everyone
at the Practice communicates as a team.
Organisations
which focus on good communications are more efficient, happier and
safer environments; on the other hand poor communication leads to
inefficiency, the risk of mistakes, and low morale.
Communicating
well is the responsibility of every member of the Practice, however
managers have a particular role to play in leading by example and
ensuring effective communication throughout the organisation.
This
training DVD examines in detail the art of communicating, and provides
advice and guidance to help Practices develop and maintain effective
systems for communicating in the Practice.
The
DVD addresses the following:
- Benefits
of good communication
- Types
of communication
- Employee
engagement
- Meetings
- benefits and pitfalls
- Preparing
and chairing meetings
- Handling
difficult participants
- Minutes
of meetings
- Benefits
and pitfalls of email communications
- Telephone
communications and difficult conversations
- One-to-one
meetings
- Difficult
meetings
- Interpersonal
communication skills
- Thinking
styles
Several
role plays are included to highlight key points
The
DVD will be available for purchase in July 2008
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to Training DVDs overview page
