About

We are passionate about general practice

First Practice Management (FPM) is the UK's premier resource for GP practice managers. We help practice managers to get their practice compliant with regulation and to stay compliant. Our experts are focused on keeping members up to date with the latest legislation and providing support, guidance and time-saving resources that help drive practice efficiencies.

An FPM subscription provides unlimited access to a wide-range of information, guidance and support resources including;

  • Protocols library
  • Job descriptions / person specification library
  • Toolkits
  • HR / Employment law guidance
  • HR and operational helplines
  • Health & safety guidance
  • Mentor scheme
  • Community resources

First Practice Management Group services

FPM Group Logo

First Practice Management Group is the UK's leading provider to GP practices. Currently used by over 7,000 practices across the UK our innovative and time-saving practice management support services are focused on ensuring regulatory compliance and driving practice efficiencies. Our extensive range of services include; compliance support, recruitment, consultancy, training, websites, intranets and patient communication services. For more information visit the services area of the website or contact us.

First Practice Management Group brands

Founded in 2003, First Practice Management Group is a division of SRCL Ltd. Group Company.

First Practice Management Group Brands:

Meet the Team

Survindar Chahal - Group Content & Customer Experience Manager

Survindar Chahal Group Content & Customer Experience Manager

Survindar manages all content that comes through from the team and our external associates. He also heads up the customer experience team, ensuring that our customers are supported throughout their entire membership.

Charan Sarai - Practice Management Advisor

Charan Sarai Practice Management Advisor

Charan has a strong background as a Business / Practice Manager, in her previous practice Charan was the Managing Partner. She also supports the wider company in running Thornfields workshops and our consultation services.

Gerry Devine - Practice Management Advisor

Gerry Devine Practice Management Advisor

Gerry has a wealth of experience both as a Practice Manger and as a trainer and HR Manager in industry. He both advises and trains practices to ensure they are regulator and statute compliant. Feedback confirms that he delivers this in a way that is informative, fun and makes a real difference.

Lisa Wainwright - HR Specialist

Lisa Wainwright HR Specialist

With a wealth of expertise in HR, Lisa is here to provide support on the helpline and the website's HR content, as well as supporting colleagues on the consultancy and training services. Her experience working with complex HR scenarios in a range of organisations across the public and private sector means she can provide you with the right advice for you and your practice.

Simon Harker - Web Content Editor

Simon Harker Web Content Editor

Simon is the editorial overseer of our content, from webpages to documents, including the content of our policy library, reviewing and creating documents to ensure our information is relevant and up to date. He is the main point of contact for our external associates and has a range of experience in managing and producing content.

Beth McCormack - Content Engagement Lead

Beth McCormack Content Engagement Lead

Beth is is our online marketeer, SEO and social media specialist. She looks after our social media channels, bulletin, vlog, Google Adwords, campaigns and updating the blog.

Ruth Long - Recruitment & Consultancy Business Manager

Ruth Long Recruitment & Consultancy Business Manager

Ruth heads up FPM's recruitment & consultancy services and is responsible for our very popular introduction to practice management training course. Having spent 20 years as a practice manager she has a wealth of experience in practice management. 

Donna Heath - Business Support Manager

Donna Heath Business Support Manager

Donna works on delivering group wide support functions to senior management and ensuring continuous improvement across the First Practice Management Group. Donna has worked for FPM since 2010 and enjoys working with such a great team.

Helen Murray - Group Account Manager

Helen Murray Group Account Manager

Helen has considerable experience as a practice manager and as an account manager for a leading GP clinical system supplier. Helen understands the pressures of a busy general practice and how FPM Group products and services can support you and your practice.

Stephen Porritt - Software Development Team Leader

Stephen Porritt Software Development Team Leader

Stephen is responsible for co-ordinating the software development team and managing the projects they undertake. He acts as a point of contact between the software dev team and other teams within the FPM group.

Mark Santos - Software Developer

Mark Santos Software Developer

Mark joined the Software Development Team in December 2013. Aside from ongoing project work, he plays a key role in maintaining and integrating legacy systems, as well as managing the software development environment.