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Library of policies, procedures, protocols, letters and forms

ALPHABETIC INDEX

The following draft documents are available for Members to download and customise for their own use. To log into the Library Members click here.

Absence notification

Access to medical records - leaflet for patients

Access to medical records policy

Access to medical records Desk Aid (flowchart)

Admin & Clerical core competency framework

Admin & Clerical core competency framework assessment toolkit

Adoption leave, notification of dates

Advance Directives ("Living Wills") protocol

Advance Directives - Desk Aid (flowchart)

Advance Directives patient information leaflet

Adverse weather (absence due to) policy

Age Discrimination policy

Agenda for Change - implications for practices

AIDS/HIV (patients) policy

Alcohol at work policy

Anaphylaxis treatment protocol

Anaphylaxis statement

Annual Practice Report

Antenatal care protocol

Anticoagulation clinic protocol

Application form

Appointment Management Policy

Appraisal policy

Appraisal - guide for GPs on Practice Manager appraisal

Appraisal - pre-appraisal guidelines & self-assessment form

Appraisal - 360° feedback survey

Appraisal outcome report

Basic life support training (QOF ED1)

Basic life support training (QOF ED5)

Bereavement letter

Blood pressure monitor (self service) protocol

Blood pressure recording (QOF R11)

Blood pressure recording (QOF R17)

Blood test types

Bomb scares - handling of

Building hazards and emergency information

Bullying and harassment policy

Business planning toolkit

Caldicott Principles Compliance

Caldicott protocol

Car Policy - car supplied by Practice

Car Policy - employee's use of own car

Care Records Service (Patient opt-out) protocol

Carers protocol

CCTV Policy & Code of Practice policy

CCTV Code of Practice leaflet

Cervical Screening protocol

Cervical Service Audit policy

Chaperone (guidelines for)

Chaperone policy

Child health surveillance statement

Child protection protocol

Children's vaccinations protocol

Choice Referral Audit procedure

Cholesterol monitoring & treatment protocol

Cleaning - Service Level Agreement - see Service Level Agreement (for Cleaning contract)

Cleaning rota

Clear Desk/Screen Policy

Clinical Governance policy

Clinical system access record

Clinician's QOF Deskaid

Communication standards (letters, emails etc.)

Compassionate leave policy

Complaints Procedure - England

Complaints Procedure - N. Ireland

Complaints Procedure - Scotland

Complaints Procedure - Wales

Computer and data security procedure

Computer generated prescriptions policy

Computer, Internet & Email policy

Confidentiality agreement (third party)

Confidentiality Clause Staff Contracts

Confidentiality of Patient Data

Confidentiality policy (Dispensers)

Confidentiality policy and agreement(Staff)

Confidentiality policy (Teenagers)

Consent protocol

Consent Form

Consent form - use of staff photograph

Consent to observer policy

Consultations comparator

Continuity Planning toolkit

Contract of employment (letter seeking employee's consent to change)

Contract of employment (for all employees except salaried GPs)

Contract of employment for salaried GPs)

Contractor (self employed) - draft agreement

Control of Substances Hazardous to Health (COSHH) policy

Controlled Drugs (handling, storage & destruction) protocol

Copying correspondence to patients policy

Corporate Manslaughter/Homicide Act Policy

Critical events - see Significant event toolkit

Data Management Policy

Data Protection policy

DES Access toolkit

DES IT Achievement Recorder

DES IT Information Asset Register

DES IT Information Governance - Statement of Compliance

DES IT toolkit

DES Practice Based Commissioning Stage 1 toolkit

'Did Not Attend' (DNA) policy

Disability Access Protocol and Checklist

Disaster handling - see Continuity Planning toolkit

Disciplinary/Dismissal Procedure

Disciplinary - notification of hearing

Disciplinary - notification of suspension from work

Disciplinary - written warning

Disciplinary - final written warning

Disciplinary - notification of appeal hearing

Disciplinary - appeal hearing decision

Disciplinary - dismissal with notice

Disciplinary - dismissal without notice

Disciplinary - notification of no further action

Disclaimer notice (loss/damage to property)

Disclosure of patient information policy

Discrimination - see Equal Opportunities

Dispensary Risk Management policy

Dispensary SOPs - see Standard Operating Procedures (Dispensary)

Dispensary Staff Training/Competency Records

Dispensing review of use of medicines (DRUM) procedure

Disposal of computer equipment protocol

Disposable (Single Use) Instruments Policy

Dress code

Drug allergies - recording of

Drugs at work (misuse of) policy

Drugs (non-controlled) & vaccines storage protocol

Electronic transfer of patient data policy

Email - guidelines for the use of protocol

Emergency contraception protocol

Emergency contraception - information for patients

Emergency drugs (checking) policy

Emergency handling (patient in distress) flowchart

Emergency incident procedure

Emergency telephone call handling protocol

Environmental Policy

Equal Opportunities/Anti-Discrimination (Employment) policy

Equal Opportunities/Anti-Discrimination (Service Provision) policy

Equipment Loan Procedure

Equipment maintenance policy

Equipment maintenance log

Ethnic origin monitoring

Exit checklists

Exit interview questionnaire

Expense Claim Form

Extended Hours Patient Questionnaire

Extended Opening Hours Costs Calculator

Extended Hours Operating Protocol

Extended hours staff rota

Eyesight tests (reimbursements of costs) policy

Fax handling protocol

Fees and Charges Leaflet

Financial Probity

Financial Procedures

Financial processes checklist

Fire risk assessment checklist

Fire Safety policy

Flexible Working policy

Flexible Working Application form FW(A)

Flexible Working Acceptance form FW(B)

Flexible Working Application Rejection form FW(C)

Flexible Working Appeal form FW(D)

Flexible Working Appeal response form FW(E)

Flexible Working Extension of Time Limit form FW(F)

Flexible Working Notice of Withdrawal form FW(G)

Flu Pandemic protocol

FP69 Patient Deduction procedure

Fraud Prevention policy

Freedom of Information Leaflet

Freedom of Information Act policy

Gifts and donations policy

Good Practice Guidelines for general practice electronic patient records v3.1 (summary of)

GP2GP Transfer Protocol

Grievance Procedure

Grievance - notification of hearing

Grievance - notification of outcome of hearing

Grievance - notification of appeal hearing

Grievance - notification of appeal outcome

Guide Dogs Policy

Guidelines for Interviewers

Handwashing guidelines

Health & Safety policy

Health questionnaire

Heart attack action protocol

Hep B/tetanus/diphtheria for all staff

Hepatitis B - clinical protocol

Hepatitis B deskaid

HIV/AIDS (staff) policy

Holiday allowance calculator

Holiday policy

Holiday record sheet

Holiday request form

Home visit data collection form

Home visit requests procedure

Hospital results (dealing with) - see Investigations and Reports

Illegal working (compulsory checks to prevent) procedure

Images and audio recording protocol

Incident Management Procedure

Induction of new recruit

Infection Control policy

Infection Control (biological substances) protocol

Infection Control inspection checklist

Injectable Neuroleptic Medication protocol

IMT Maintenance & Procurement Policy

Instrument sterilisation protocol

Internet and email (use of) see - Computer, Internet & Email

Interview questions (for admin. posts)

Interviewer's record form

Interviewing tips

Investigations and reports (dealing with) protocol

Invitation to interview

IT checklist

Job Applications Scoring toolkit

Job descriptions

Job offer letter

Job plan for salaried doctor

Keyholder Agreement

Laptops (use of) protocol

Laptop Risk Assessment

Late arrivals (patients late for appointments) protocol

Latex rubber allergy protocol

Laundering of uniforms & materials policy

Lead Staff Statement

Learning disabilities (identification of) protocol

Length of consultations (QOF PE1)

Liquid nitrogen handling protocol

Living Wills see Advance Directives

Living Wills patient information leaflet - see Advance Directives leaflet

Locking Up/Keyholder details procedure

Locum Agreement

Locum Protocol

Locum timesheet

Lone Worker policy

Looked-after children policy

Mail handling protocol

Mail Sorting procedure

Maintenance checklist

Major Alerts (clinical system messages) procedure

Manual handling policy

Maternity policy

Maternity leave - notification of dates

Media (Press etc.) handling policy

Medical certificates (provision of) protocol

Medical report (fitness for work - long term sick) procedure

Medical report (recruitment) procedure

Medical Student Health & Safety Manual

Medical Student Induction Checklist

Medical Student Risk Assessment

Medication review (QOF MM11, MM12)

Medicines management (QOF MM6)

Medicines management (QOF MM10)

Mental Capacity Act Policy

Mental Health Care Plan (QOF MH6)

Mental Health - Routine Health Promotion (QOF MH7 & MH9) protocol

Message Handling Workflow

Message taking protocol

Minor Surgery protocol

Missing patient protocol

Mobile phones (staff use of) policy

Needlestick injuries protocol

New Partner checklist

New patient registration/health questionnaire

New patient registration policy

NHS Confidentiality Code of Practice

NHS Number (use of) Policy

NICE Guidelines Protocols

Nitrogen - see Liquid nitrogen handling

Non-disclosure agreement

Nurse-led minor illness clinic protocol

Nurse Registration Checking

Nurse team leaflets

Obesity policy

Opt out agreement (Working Time Regs)

Out of hours - handling of patient info. protocol

Out of hours - palliative care alert

Out of hours - recorded message

Overseas visitors - see 'Patients from abroad (entitlements to treatment)'

Overtime claim sheet

Oxygen handling & storage protocol

P60 (guide to understanding)

Palliative Care (PC2) protocol

Palliative Care Referral

Panic alarms procedure

Paperlight Motivation Statement

Parental consent to treatment for child - see Consent Form

Partner retirement checklist

Pathology results (handling) procedure

Patient access to clinical system

Patient data (recording of) policy

Patient death procedure

Patient Experience Survey toolkit (England)

Patient Participation Group Constitution

Patient Participation Group Presentation

Patient records - general policy

Patient satisfaction questionnaire

Patient surveys (QOF PE 2,5,6)

Patients' Charter

Patients from abroad (entitlements to treatment) procedure

Patients from abroad (entitlements to treatment) procedure - Scotland

Payroll giving (to Charities) policy

Payslip (guide to understanding)

PDA (Personal Digital Assistant) usage protocol

Person specification - blank

Person specification - examples

Personal details/next of kin record

Personal Development Plan template

Personal learning plan (nurses) policy

Personal relationships at work policy

Petty Cash procedure

Pharmaceutical companies (business relationships) policy

Phlebotomy Protocol

Photographing patients - see Images and audio recording

Portable Appliance Testing policy

Power of Attorney protocol

PPA monthly return sheet

Practice leaflet

Practice Manager Induction Checklist

Practice resources (use of) policy

Practice security procedure

Preconceptual advice protocol

Prescription recording procedure

Prescription security protocol

Private Medical Certificates Procedure

Probationary period - notification of extension

Purchase Order template

QOF Exception reporting policy

RA01 Conditions for Staff Information

Recording Patient Data - Locums & Attached Staff

Reception triage protocol

Records retention (how long to keep them) policy

Recruitment policy

Recruitment medical report consent see Medical report (recruitment)

Redundancy policy

References (giving re former employees) policy

Referral Audit (Choice) procedure - see Choice Referral Audit procedure

Referrals Audit toolkit

Refrigeration of pharmaceutical products protocol

Rehabilitation of Offenders declaration

Rejection letter for unsuccessful job applicants

Removal of patient from list policy

Repeat Prescribing policy

Repeat prescription requests by email procedure

Requests for results protocol

Request to work from home (part of Computer & data security policy)

Retirement policy

Return to work (after sick leave) interview report form

Right to Accompaniment policy

Risk assessment toolkit

Safety Alerts protocol

Salary advances policy

Sample (blood, urine etc.) handling protocol

Scanning documents into clinical system protocol

Security alerts protocol

Self-employed contractor - agreement

Server backup tape protocol

Service Level Agreement (for Cleaning contract)

Service Level Agreement (generic)

Sexual orientation (patients & public) policy

Sharps use and disposal protocol

Shredding of confidential waste protocol

Sick pay policy

Sickness absence and reporting policy

Significant events toolkit (inc. report form)

Smart cards - see Computer & data security

Smoking (staff) policy

Smoking (patients & public) policy

Smoking cessation protocol

Smoking cessation questionnaire

Smoking status (QOF Records 23)

Staff as Patients policy

Staff as Patients - options appraisal

Staff attendance at emergency incident protocol

Staff development planning worksheet

Staff handbook

Staff holiday record sheet

Standard Operating Procedures (Dispensary) procedure

Steps to becoming paperless procedure

Sterilisation of Instruments Policy

Stress policy

Study facilities and study leave policy

Summarising patients' notes procedure

Summary of hours/pay/holiday

Suspicious packages protocol

Telephone consultation protocol

Telephone service protocol

Telephone usage policy

Temporary residents (TRs) procedure

Text messaging (to patients) protocol

Timekeeping, time off and unauthorised absence policy

Time off in lieu (TOIL)/overtime policy

Toys (in the waiting room) procedure

Training costs agreement

Training evaluation form

Training needs assessment

Training (staff) policy

Transfer patient records to/from another Practice protocol

Travel expenses (branch surgery) policy

Travel expenses policy

Travel vaccination questionnaire

TUPE - notification of

Unauthorised absence 1st letter

Unauthorised absence 2nd letter

Uniforms policy

Unpaid leave policy

Validation of patient contact details policy

VAT status of Fees

VDU/Display Screen Eqt. Health Surveillance Questionnaire

VDU/Display Screen Eqt. Risk Assessment

Violence and aggression policy

Visitors' Code of Conduct policy

Vulnerable adults policy

Wart clinic & consent form

Waste management/disposal protocol

Wheelchair risk assessment and use policy

Whistleblowing policy

Work performance (poor performance) policy

Work Study toolkit

Workstation posture guide

Year end checklist

Yellow fever vaccine control procedure