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Library of policies, procedures, protocols, letters and forms

PRACTICE OPERATION & DEVELOPMENT INDEX

The following draft documents are available for Members to download and customise for their own use. To log into the Library Members click here.

Business planning toolkit

Caldicott protocol

Carers (identification of) protocol

CCTV Policy & Code of Practice policy

CCTV Code of Practice leaflet

Child protection protocol

Choice Referral Audit procedure

Cleaning - Service Level Agreement - see Service Level Agreement (for Cleaning contract)

Cleaning rota

Clear Desk/Screen Policy

Clinical Governance policy

Complaints Procedure - England

Complaints Procedure - N. Ireland

Complaints Procedure - Scotland

Complaints Procedure - Wales

Confidentiality agreement (third party)

Consent protocol

Consent Form

Consent to observer policy

Consultations comparator

Continuity Planning toolkit

Contractor (self employed) - draft agreement

Controlled Drugs (handling, storage & destruction) protocol

Critical events - see Significant event toolkit

Data Protection policy

DES Access toolkit

DES Practice Based Commissioning Stage 1 toolkit

'Did Not Attend' (DNA) policy

Disclaimer notice (loss/damage to property)

Dispensary Risk Management policy

Dispensary SOPs - see Standard Operating Procedures (Dispensary)

Dispensing review of use of medicines (DRUM) procedure

Drug allergies - recording of

Drugs (non-controlled) & vaccines storage protocol

Electronic transfer of patient data policy

Emergency handling (patient in distress) flowchart

Emergency incident procedure

Emergency telephone call handling protocol

Environmental Policy

Extended Opening Hours Costs Calculator

Extended Hours Operating Protocol

Extended hours staff rota

Fax handling protocol

Freedom of Information Act policy

Gifts and donations policy

GP2GP Transfer Protocol

Handwashing guidelines

Heart attack action protocol

Hep B/tetanus/diphtheria for all staff protocol

Home visit requests procedure

Hospital results (dealing with) - see Investigations and Reports

Images and audio recording protocol

Incoming pathology results (handling) procedure

Infection Control policy

Infection Control (biological substances) protocol

Infection Control inspection checklist

Investigations and reports (dealing with) protocol

Keyholder Agreement

Liquid nitrogen handling protocol

Locum Protocol

Locum timesheet

Lone Worker policy

Looked-after children policy

Mail handling protocol

Mail Sorting procedure

Media (Press etc.) handling policy

Medicines management (QOF MM6)

Medicines management (QOF MM10)

Message taking protocol

NHS Number (use of) Policy

NICE Guidelines Protocols

Nitrogen - see Liquid nitrogen handling

Non-disclosure agreement

Nurse-led minor illness clinic protocol

Nurse team leaflets

Out of hours (handling of patient info.) protocol

Out of hours - palliative care alert

Out of hours - recorded message

Oxygen handling & storage protocol

Parental consent to treatment for child - see Consent Form

Patient data (recording of) policy

Patient death procedure

Patient records - general policy

Patient surveys (QOF PE 2,5,6)

Patients' Charter

Pharmaceutical companies -(business relationships) policy

Photographing patients - see Images and audio recording

PPA monthly return sheet

Practice leaflet

Practice security procedure

Prescription recording procedure

Prescription security protocol

QOF Exception reporting policy

Reception triage protocol

Records retention (how long to keep them) policy

Referral Audit (Choice) procedure - see Choice Referral Audit procedure

Referrals Audit toolkit

Refrigeration of pharmaceutical products protocol

Removal of patient from list policy

Repeat Prescribing policy

Scanning documents into clinical system protocol

Service Level Agreement (for Cleaning contract)

Service Level Agreement (generic)

Shredding of confidential waste protocol

Significant events toolkit (inc. report form)

Standard Operating Procedures (Dispensary)

Steps to becoming paperless procedure

Study facilities and study leave policy

Telephone service protocol

Transfer patient records to/from another Practice protocol

VAT status of Fees

Violence and aggression policy

Visitors' Code of Conduct policy

Waste management/disposal protocol