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Library of policies, procedures, protocols, letters and forms

PATIENT & COMMUNITY SERVICES INDEX

The following draft documents are available for Members to download and customise for their own use. To log into the Library Members click here.

Access to medical records - leaflet for patients

Advance Directives ("Living Wills") protocols

Advance Directives - Desk Aid (flowchart)

Advance Directives patient information leaflet

AIDS/HIV (patients) policy

Anaphylaxis statement

Anaphylaxis treatment protocol

Annual Practice Report

Antenatal care protocol

Anticoagulation clinic protocol

Appointment Management Policy

Basic life support training (QOF ED1)

Basic life support training (QOF ED5)

Bereavement letter

Blood pressure monitor (self service) protocol

Blood pressure recording (QOF R11)

Blood pressure recording (QOF R17)

Blood test types

Care Records Service patient opt-out protocol

Carers protocol

Cervical Screening protocol

Cervical Service Audit policy

Chaperone (guidelines for)

Chaperone policy

Child health surveillance statement

Children's vaccinations protocol

Cholesterol monitoring & treatment protocol

Communication standards (letters, emails etc.)

Complaints Procedure - England

Complaints Procedure - N. Ireland

Complaints Procedure - Scotland

Complaints Procedure - Wales

Computer generated prescriptions policy

Confidentiality policy (Teenagers)

Consent protocol

Consent Form

Consent to observer policy

Copying correspondence to patients policy

'Did Not Attend' (DNA) policy

Disability Access Protocol and Checklist

Emergency contraception protocol

Emergency contraception - information for patients

Emergency drugs (checking) policy

Equipment Loan Procedure

Ethnic origin monitoring

Extended Hours Patient Questionnaire

Fees and Charges Leaflet

FP69 Patient Deduction

Freedom of Information Leaflet

Guide Dogs Policy

Health questionnaire

Heart attack (action) procedure

Hepatitis B clinical protocol

Hepatitis B deskaid

Home visit data collection form

Home visit requests procedure

Injectable Neuroleptic Medication protocol

Late arrivals (patients late for appointments) protocol

Learning disabilities (identification of) protocol

Length of consultations (QOF PE1)

Living Wills - see Advance Directives

Living Wills patient information leaflet see Advance Directives leaflet

Looked-after children policy

Medical certificates (provision of) protocol

Medication review (QOF MM11, MM12)

Mental Capacity Act Policy

Mental Health Care Plan (QOF MH6)

Mental Health - Routine Health Promotion (QOF MH7 & MH9) protocol

Minor Surgery protocol

Missing patient protocol

New patient registration/health questionnaire

New patient registration policy

Nurse-led minor illness clinic protocol

Nurse team leaflets

Obesity policy

Out of hours (handling of patient info.) protocol

Out of hours - palliative care alert

Overseas visitors - see 'Patients from abroad (entitlements to treatment)'

Palliative Care (PC2) protocol

Palliative Care Referral form

Parental consent to treatment for child - see Consent Form

Pathology results (handling) procedure

Patient access to clinical system

Patient data (recording of) policy

Patient death procedure

Patient Experience Survey toolkit (England)

Patient Participation Group Constitution

Patient Participation Group Presentation

Patient satisfaction questionnaire

Patients' Charter

Patients from abroad (entitlements to treatment) procedure

Patients from abroad (entitlements to treatment) procedure - Scotland

Phlebotomy Protocol

Power of Attorney protocol

Preconceptual advice protocol

Private Medical Certificates Procedure

Repeat Prescribing policy

Repeat prescription requests by email

Requests for results protocol

Smoking (patients & public) policy

Smoking cessation protocol

Smoking cessation questionnaire

Smoking status (QOF R23)

Telephone consultation protocol

Temporary residents (TRs) procedure

Text messaging (to patients) protocol

Toys (in the waiting room) procedure

Travel vaccination questionnaire

Validation of patient contact details policy

Vulnerable adults policy

Wart clinic & consent form

Yellow fever vaccine control procedure