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Discounts on medical equipment testing & calibration
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Discounts on e-learning courses

 
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Software Showcase - introducing software of interest to Practice Managers

 
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What's new on the website and email bulletin archive
Our regular summary of key news for Practice Managers
Hot topics - England
Hot topics - N. Ireland
Hot topics - Scotland
Hot topics - Wales

 
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A list of relevant publications for Practice Managers
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General Information

In addition to the topics shown below, further topics relating to practice administration can be found in the Practice Administration section.

Adults with incapacity - managing the financial and welfare affairs of people who are unable to manage them for themselves

Age discrimination legislation

Asylum seekers and refugees - useful information

Business Names Act - requirement to put Partners' names on stationery

Caldicott - implementing in Primary Care

Child consent to treatment - DoH guidance booklet with general information and parents' responsibilities

Civil Contingencies Act

Complaints handling

Compulsory checks to prevent illegal working - it is a criminal offence to employ a person who does not have the right to work in the UK

Computer viruses/how to avoid/what to do if you get one

Computers and information management in general practice - guidance from the Royal College of General Practitioners (RCGP)

Confidentiality issues - sources of guidance

Connecting for Health (CfH) - inc. NHS Care Records Service, Choose & Book, Electronic Transfer of Prescriptions (ETP)

Consent to treatment

Data Protection Act scams - a number of bogus agencies are operating across the UK demanding money to register organisations under the Data Protection Act

Decontamination of surgical instruments

Discrimination legislation

Diverting phones in the event of a power cut - BT service: 0800 800 111

Energy Performance Certificates

Enhanced Services Payments - survey results

Fire inspection scams - bogus organisations charging for carrying out fire safety checks

Flu Pandemic - DoH planning/guidance RCGP guidance

Fraser Guidelines (re: contraceptive advice for young people)

Freedom of Information Act - a summary of key points about this legislation, on which practices need to take action

GPs with Special Interests (GPwSI)

Guy Rotherham Awards Report

Hazardous Waste Regulations

Health & Safety scams - companies asking for a fee to ensure compliance with health and safety law

Health information for people going abroad

Information Governance (IG) and IG Toolkit

Junk mail, email and faxes, unsolicited phone calls - how to stop them

Leaflets translated into other languages

Medicines information and free samples

Mental Capacity Act

Mobile phones and hand-held devices - employers could be held liable and risk fines of up to £2,500 if they 'cause or permit' employees to use their mobile phones without a hands-free kit whilst driving

Music/TV in the waiting room - you must have a licence

Name change/Deed Poll

Non-hazardous waste regulations

'Out Of Office' reply to emails - how to set up Outlook

Overseas patients - providing treatment, levying charges

Overseas patients - shortened guidance for GPs in Scotland

Patient Participation Groups - National Association for Patient Participation guidance

Patient safety incidents - reporting of

Patient satisfaction surveys

Patients' rights under the Data Protection Act

Patients from abroad - providing treatment, levying charges

Phishing scams

Primary Care Development Scheme (replaces Golden Hello scheme)

Releasing patients' notes

Retaining records - how long?

Smoking ban in public places & work places

SMS Text messaging through NHS Mail

Software licences - Copyright & Trademarks Act (criminal offence to use illegal software)

Useful websites

Waste Electrical and Electronic Equipment