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General Information

In addition to the topics shown below, further topics relating to practice administration can be found in the Practice Administration section - .

Adults with incapacity - managing the financial and welfare affairs of people who are unable to manage them for themselves -

Age discrimination legislation -

Asylum seekers and refugees - useful information -

Batteries Directive - rules for battery disposal -

Business Names Act - requirement to put Partners' names on stationery -

Caldicott - implementing in Primary Care -

Child consent to treatment - DoH guidance booklet with general information and parents' responsibilities -

Civil Contingencies Act -

Complaints handling -

Compulsory checks to prevent illegal working - it is a criminal offence to employ a person who does not have the right to work in the UK -

Computer viruses/how to avoid/what to do if you get one -

Computers and information management in general practice - guidance from the Royal College of General Practitioners (RCGP) -

Confidentiality issues - sources of guidance -

Connecting for Health (CfH) - inc. NHS Care Records Service, Choose & Book, Electronic Transfer of Prescriptions (ETP) -

Consent to treatment -

Data Protection Act scams - a number of bogus agencies are operating across the UK demanding money to register organisations under the Data Protection Act -

Decontamination of surgical instruments -

Discrimination legislation -

Diverting phones in the event of a power cut - BT service: 0800 800 111

Energy Performance Certificates -

Enhanced Services Payments - survey results -

Fire inspection scams - bogus organisations charging for carrying out fire safety checks -

Flu Pandemic -

Fraser Guidelines (re: contraceptive advice for young people) -

Freedom of Information Act - a summary of key points about this legislation, on which practices need to take action -

Gamcare - Counselling Services for Problem Gamblers – Details of this nationwide service available in your area -

Gas Safety Certificates -

Good medical practice in action - an interactive tool provided by the GMC -

Green issues/carbon reduction -

GPs with Special Interests (GPwSI) -

Hazardous Waste Regulations -

Health & Safety scams - companies asking for a fee to ensure compliance with health and safety law -

Health information for people going abroad -

Heatwave plan (England) 2009 -

Information Governance (IG) Toolkit -

Junk mail, email and faxes, unsolicited phone calls - how to stop them -

Leaflets translated into other languages -

Medicines information and free samples -

Mental Capacity Act -

Mobile phones and hand-held devices - employers could be held liable and risk fines of up to £2,500 if they 'cause or permit' employees to use their mobile phones without a hands-free kit whilst driving -

Music/TV in the waiting room - you must have a licence -

Name change/Deed Poll -

NHS Constitution -

Non-hazardous (landfill) waste regulations -

'Out Of Office' reply to emails - how to set up Outlook -

Overseas patients - providing treatment, levying charges -

Overseas patients - shortened guidance for GPs in Scotland -

Patient Participation Groups - National Association for Patient Participation guidance -

Patient safety incidents (reporting of) -

Patient satisfaction surveys -

Patients' rights under the Data Protection Act -

Patients from abroad - providing treatment, levying charges -

Phishing scams -

Releasing patients' notes -

Retaining records - how long? -

Smoking ban in public places & work places -

SMS Text messaging through NHS Mail -

Software licences - Copyright & Trademarks Act (criminal offence to use illegal software) -

Useful websites -

Volunteers - information on using volunteers -

Waste Electrical and Electronic Equipment -