First Practice Management
- Posted Monday February 3, 2014
Using data from the GP Patient Survey, the Central Midlands CSU have created an infographic overview of what people in England said about their GP services.
First Practice Management’s Steve Morris commented that:
"The results of the survey will come as no surprise to practice managers or the receptionists who deal with these issues on a day to day basis. Despite the conflict in some of the statistics as presented (for example 80% of patients preferring to book appointments by phone, and 33% (1/3rd) preferring to book on-line) they generally report a standard operational pattern for the bulk of practices. One key aspect is the relatively low percentage score given to the involvement of patients in their care decisions – a fundamental principle of the CQC. This is of course a question of degree (how much involvement does a patient need for a minor infection?) but also how much you can squeeze into a 10 minute slot when “57% of patients wait between 5 and 10 minutes after their appointment time” to be seen. Interestingly (and again at no surprise) nearly 80% of patients are happy with opening hours. A pointer for the government perhaps"
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