- Posted Monday April 1, 2019
The GP Forward View contains 10 High Impact Actions to release time for primary care staff. We've already looked at the first five HIAs in detail, so here we look at the final five.
We take a look at topics including personal productivity and social prescribing – asking what they involve for GP surgeries, what benefits they could provide, and how they can be put into practice.
Although the GP Forward View is an NHS England initiative, the thought processes and themes that underpin it are universal and will aid in releasing capacity at your practice wherever you’re located. Without further ado, let’s take a look at the final five actions…
This action is all about giving staff the support they need to develop their personal resilience. It also means giving people the opportunity to learn specific skills that will enable them to work in the most efficient way possible.
Personal resilience is something we have spent time exploring at FPM – take a look at our Five Tips for Stressed Practice Managers.
One idea that is suggested for increasing personal productivity is encouraging GPs to try speed typing – the projected time saved by a proficient GP touch typist is up to 10 minutes per day. It’s no secret that small time-saving activities can really add up – every little counts!
The seventh topic on the list is all about partnerships and collaborations with other practices and providers in the local health and social care system.
Many practices are already working more closely together than ever before, whether that’s as part of a federation or just an informal network where you bounce around some ideas.
The idea of Working at Scale in General Practice is increasingly popular, giving practices the opportunity to achieve efficiencies in areas including purchasing, administration, staff pooling and continuous professional development.
Social prescribing has become more and more popular over the past few years, and aims to address the wider social and lifestyle aspects of patients’ health. It involves using referrals and signposting to non-medical services in the community that increase wellbeing and independence.
It involves supporting and caring for patients by working collaboratively with them to identify activities that can benefit them - then directing them to an appropriate service. This can have the knock-on effect of patients not needing to see their GPs as often.
First Practice Management interviewed award-nominated practice manager Tim Goldsbrough about his unique approach to social prescribing - find out more by clicking here.
This action encourages practices to take every opportunity to support patients in playing a greater role in their own health and care. This means directing them to useful sources of information, advice and support in their community.
It also involves encouraging patients to access their records more often – NHS England say that if 30% of patients accessed their full record online twice a year, a 10,000 patient practice would save 4,747 appointments and 8,020 telephone calls per year. Those are big results!
Statistics have shown that patients with greater involvement in their own care are more likely to understand their consultations as a result. That means they gain a stronger understanding of their condition and are actually more able to manage it effectively.
This final action involves putting together a specialist team who will be able to support the redesign of key services and encourage continuous quality improvement (QI) in all areas of the practice.
It’s about taking the lead in making improvements in your own practice – this could be a broad, time-consuming project, but the benefits are potentially great. It’s all about striking a balance.
Quality improvement can also be undertaken on a smaller scale by looking at everyday tasks and processes, seeing where the biggest improvements can be made most quickly by revising and streamlining processes – making sure they remain compliant, but cutting out any unnecessary or duplicated steps.
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