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Policy Updates - Week Commencing 3rd April 2017

Updated Documents

  • Complaints Procedure Leaflet - Northern Ireland
  • Complaints Procedure - N. Ireland
  • NICE Guidelines Protocol
  • Patients from Abroad (Entitlements to Treatment) Procedure - Scotland

 

Unchanged Documents

  • Blame Free Culture Policy
  • Emergency Drugs (Checking) Policy
  • Isolation of Patients Protocol
  • Staff Training Matrix

 

This week’s updates for FPM members include changes to documents relating to complaint procedures in Northern Ireland, with revisions made to both the policy and the handy leaflet for patients. There’s also been a reworking of the Patients from Abroad (Entitlements to Treatment) Procedure – Scotland, making an already useful resource more helpful than ever.

Our Policy and Procedure Library is constantly being updated to take into account the latest changes and developments to policy and law that affect primary care. The documents are also quality-checked on a rolling basis so they are easy to pick up and use, and can be tailored to the needs of your practice with minimum fuss.

First Practice Management members can view these changes and access a comprehensive and invaluable selection of draft documents in the Policies and Procedure Library.


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Senior Practice Operations Manager - London, SE11

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