- Posted Friday October 6, 2017
“The queues got bigger and spread out into the car park…” An anonymous blogger reveals how unforeseen issues affected their weekend flu clinic. Could they turn things around and end the day on a positive note?
It’s late afternoon and I have just come in from a very busy flu clinic. We were fortunate enough that our supplier was able to bring deliveries forward, so on a cloudy Saturday in September we were ready to follow last year’s clinics that went so well.
Having sent out 1,200 letters, which did bring a lot of cancellations in advance, we started the day expecting roughly 950 people.
Our plan was to repeat what worked well in 2016, so with the same number of clinicians in tow as last year we were confident of being able to cope and receive positive comments and feedback. We are never short of staff volunteers as they enjoy the interaction with the patients and we use it as a public relations exercise.
How wrong I was! The queue started half an hour before we were due to start and just as the doors opened we hit a minor computer issue, so each terminal and template needed looking at - this really slowed the procedure down.
Add to that the clinicians finding the process of actually opening the vaccination was tougher than normal, plus the actual administration of the injection was tougher and far slower.
So the queues got bigger and spread out into the car park and instead of the patients saying how slick the operation was they began to be unhappy and moan that the organisation was terrible.
The heavens then opened so we had to alter the queue to bring everyone in the rain inside, which caused even more grumbling and moans. Now I know some surgeries are not starting till mid-October and so you may want to take on board some of the issues above.
However, despite all the problems we managed to do more than 700 vaccines, nearly 100 more than last year and a record for one morning. We are going to do it all again next weekend and are we going to change anything? Very little, as we are a nation of moaners - so not only did the patients get the jab, they also had a good moan for free!
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