Charan Sarai - Practice Manager Adviser

ILM-Accredited Leadership Courses: There Is No Limit to Our Sky

Charan Sarai, Training Business Manager for Thornfields, acknowledges the importance of the skills, knowledge and personal abilities that are needed to manage and succeed in a managerial role in general practice in 2017.

Charan recently worked alongside a group of managers who have been awarded their ILM 3 qualification in Leadership and Management. At a time when general practice is routinely described as being in crisis, it’s crucial that our managers have the necessary skills, knowledge and motivation to lead well in a pressurised environment.

The ILM courses focus on providing real value for managers and having a positive impact for employers. The assessments allow the managers to demonstrate that they have developed a full understanding of how to implement their new skills in a workplace environment.

Results for managers

  • Leadership capabilities and key skills developed.
  • Engage with teams and manage effectively relationships with more confidence.

Results for general practice

  • Enhanced communication, relationship and motivation with teams.
  • Measured results, ensuring new skills are transferred to the practice.


The ILM 3 qualification covers many of the key areas of managing in general practice: communication, teams, conflict, motivation and problem solving. Charan is passionate about developing people and encourages managers and deputies to consider tackling different levels. The ILM 5 programme covers effective leadership and coaching/ mentoring. Both levels are an investment in personal development and career progression.

Charan said: “Many congratulations are due to this team of managers, who overcame so many challenges including time, people and diary management.  They still had their day jobs to do but worked extremely hard and it’s a real privilege to see them receive their certificates. It was a delight to see them grow from one module to the next and it’s a well-deserved outcome.

“As lead trainer for the ILM programme I believe that general practice needs strong leadership and highly motivated managers who can develop their staff and partnerships, who in turn can give that first class care to their patients.”

Charan shared the following quote from Marianne Williamson, who said “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us.  We ask ourselves, who am I to be brilliant, gorgeous, talented and fabulous? Actually, who are you not to be?”

If you are interested in developing your practice leadership role, please take a look at our ILM 3 and ILM 5 courses to gain insight into what the two courses offer and the criteria that they are based on.


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