Countdown to switch over is nearly here

It is some 4 weeks since my last article on our upgrade to EMIS WEB from EMIS PCS and only 4 weeks until our actual changeover, so I thought I would update you on progress so far...

Things are going well and we are still all impatient and wish we could change over today.

We have had a number of minor glitches however they have been overcome with the help of the CSU and EMIS.

What was I thinking?

What did not help was me agreeing to a full replacement of computers on March 24th.  What on earth was I thinking, a week before the end of QOF to take this on. It could have been the promise that it only took a couple of days that led me to agree however it ended up taking most of the week. There was a certain amount of havoc but somehow or other we got through it and it did not affect our QOF result.

The problem was although were helped through the changes. The IT department have little idea as to the programmes we use and what needed transferring and in a way neither did we.

We give a list of the packages such as accounts, payroll, scriptswich, Indigo, label trace etc. but it is not until you come to use a package on a computer that you realise it has not been put back on, or if it has it is not working properly. So patience and time are needed, not ideal in the last week of the QOF year.

“Preparation is the key to success”

During the last month we were meant to have had 4 training sessions but unfortunately only 2 have been delivered. One was cancelled due to the trainer’s problem, and the other, the trainer had not got it in her diary.

Despite this we have all been playing around with the system and sometimes this is the best way to learn.

As part of the familiarisation process we have to go through a minimum of 20 patient records with a view to checking the data has transferred over.

It was quite amusing as the data needs to be exactly the same on each system, not that it has to be correct wording. For example one our doctors had prescribed Viagra but put chest infection as the reason. So we were not querying the reason just the fact that it appeared the same within both systems

We decided following advice from others that our staff would do the majority of the checks as it is a good way for them to learn the system. Again with a little guidance they got through the checking well and are just as enthusiastic for the change.

What’s next?

This week we hope to bring the appointment book live on web and close down the PCS appointment from changeover date. We have more training planned and hopefully by changeover day we will be comfortable with the changes.

We have already notified patients of the change and the fact that services over the first 2 days of change may be affected, we have been promised a number of floor walkers from EMIS and the CSU for those days and really we feel we are as ready as we can be.

I used the new system to do my PPA claims and other DES & LES claims at the end of March and found it simple to use and that data was in line with the PCS data.

So all I can say now is bring on the 8th May 2014.

To be continued...


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