Reducing DNAs is a topic that’s never far from the minds of savvy practice managers and it’s also one of the GP Forward View’s 10 high impact actions for general practice. With that in mind, here are a few ideas for reducing DNAs to improve access and free up vital time for clinicians.
This week’s policy review for FPM members includes the Complaints Handling Desk Aid – England and Fit Note Desk Aid.
“It’s nice to be important - but it’s important to be nice…” This sentiment could sum up the approach of Tracey Binns, Practice Manager of Grove Road Surgery in Wallasey on the Wirral, whose surgery placed in the top 1% of this year’s GP Patient Survey in terms of patients’ overall experience.
FPMS Pro is the fantastic new benefit available to all First Practice Management members, offering a FREE suite of primary care-focused tools and features that help make running your practice a smoother, simpler process. Find out how to access FPMS Pro here!
We've put together a handy calendar detailing some of the awareness days coming up for this month and links to the official pages in case you would like to get involved.
The Care Quality Commission have concluded their first inspection programme of general practices. The CQC rated the performance of 7,365 GP surgeries between 2014 and May this year and found that 4% were rated outstanding, 86% were good, 8% required improvement and 2% were inadequate overall.
FPM members will soon be able to access a selection of new time-saving tools and features, all designed to help make life as a practice manager that little bit easier. With these FREE new benefits becoming available from 25th September, we thought we would explain the practical benefits they can offer your practice in more detail.
This week’s policy review for FPM members includes a brand new Carers Policy, which sets out and establishes a commitment to supporting carers who work in a GP practice.
Our annual Practice Manager Salary Survey is now well underway, with hundreds of managers already taking part. Here we take a look at the key findings from last year to remind ourselves of what we discovered.
Our anonymous blogger discusses a potentially dangerous incident at their practice, providing a timely reminder of the need to ensure your policies are tailored to the unique set-up of your practice, as well as making sure everyone understands and has access to vital documents and processes.
This week’s policy review for FPM members features changes to policy documents including Childcare Vouchers and Probationary Period - Notification of Extension Letter.
According to a Bloomberg Business story, a cyber-criminal can crack a six-character password that has all lowercase letters in just 10 minutes. Using simple passwords is just one of the common work habits that can result in a data breach risk for you and your practice.
The staff and patients at Horfield Health Centre in Bristol are the latest stars of Channel 5’s documentary GPs: Behind Closed Doors. We caught up with operations manager Lauren Kavanagh to find out what it’s like having a camera crew in your practice, how patients reacted, and how they always try to stay ahead of the curve!
The proposed changes to the CQC inspection process that may come into force for GP surgeries this November have met with criticism from the RCGP.
Earlier this year we shared our plans to give all FPM members a FREE suite of new tools and features that will help make running their practice a smoother, simpler process. We can now reveal that these great new benefits will be made available on 25th September 2017.
A member of the GP practice staff comes to you with a request to work during term-time only so that they can balance work with caring for their children during the school holidays. What would be your first step? No one said dealing with HR issues would be easy…
This week’s policy review for FPM members includes checks on a diverse range of policy documents, including the Images and Audio Recording Protocol and Keyholder (Staff) Agreement.
When you’re busy dealing with the day-to-day responsibilities of running a GP practice, planning for the future can sometimes take a backseat. But there is one area you cannot afford to overlook and that’s succession planning.