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News Headlines - Week Commencing 24th November 2014

By First Practice Management / 28 November, 2014

A round up of this week's primary care headlines. On-line registration to some sources may be required.

Main Image Care Quality Commission

How are you evidencing your practice’s progress against the five key questions?

By iQ Medical / 27 November, 2014

We’ve launched iQ CQC Toolkit 2 as the answer and FPM members can now purchase this at a specially discounted price! As you know, from October 2014, the new style of CQC inspections follow five key questions and their associated ‘Key Lines of Enquiries’ and six specific population groups, which replaces the previous outcome-based inspections.

Main Image Care Quality Commission

The latest on CQC update

By Kate Hodkinson / 25 November, 2014

The first wave of CCGs and practices to be inspected under the new system is now well under way and information is beginning to emerge about the inspections and how the inspection team prepare for and carry out their visits.

Main Image Management

Undertaking a critical appraisal of staff resources

By Charan Sarai / 18 November, 2014

We all know that without good staff our organisations will fail.  What we have also come to learn is that we are only as strong as our weakest link. Whilst I agree with both these quotes, I think it proves that there are two camps - one suggests focusing on your strengths, while the other that says you will never go forward unless you address your...

Main Image Management

The Secret Diary of a Practice Manager Part 20

By Anonymous Blogger / 17 November, 2014

I sometimes wonder where the government/NHS gets their ideas from. I have always felt that the Friends and Family Test (FFT) was a waste of time and money. Please correct me if I am wrong or have missed the whole point of it, but it has now - in my eyes - become farcical...

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Helping FPM to help you!

By Kate Hodkinson / 13 November, 2014

Preparing  for a CQC inspection visit can be a very daunting prospect for a manager and to aid the process CQC have provided some guidance about the types of information that they will ask for  before the visit giving the practice five days in which to comply...

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Managing Project Christmas

By Gerry Devine / 12 November, 2014

Managing a high profile activity to a set deadline - with a variety of personnel having differing skill levels - in order to deliver excellence on a tight budget. This might be something you solely recognise as part of your job description as a Practice Manager, but it is also something we are all striving to do in our personal lives at this time of year...

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Practice Manager Alphabet

By First Practice Management / 11 November, 2014

Throughout last month we asked Practice Managers up and down the country to tell us what their ultimate A-Z would include. From acronyms to QRISK and Ouzo to Vodka, we have compiled a list of some our favourite words that you chose to describe your role as a Practice Manager. A - Adrenalin Practice Managers can go through all manners of...

Main Image HR / Employment Law

Employment Appeal Tribunal

By Kate Hodkinson / 05 November, 2014

Judgment 4th November 2014 – Overtime and Holiday Pay. For several years there appears to have been a conflict between UK regulations and the interpretation of the Working Time Directive regarding the calculation of holiday pay.The EU Working Time Directive (WTD) states that workers have the right to at least four weeks’ paid annual leave...

Main Image HR / Employment Law

Did You Know Stressed Backwards is Desserts?

By Gerry Devine / 04 November, 2014

Did you know that today is the 16th annual  “Stress Awareness Day” - so how have things changed since they felt the need, back then, to launch this event? Well in 1998 the DVD format was first launched, Boyzone where voted band of the year and the UK came second in the Eurovision song contest. Where are we now? DVDs are now more likely to be...

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Friends and Family made easy with My Surgery Website

By My Surgery Website / 04 November, 2014

"We all need people who give us feedback. That’s how we improve"This wise quip from Bill Gates highlights the importance of listening to the constructive positive and negative comments that others can provide us with. In primary care, the NHS Friends and Family Test (FFT) affords practices these useful observations in order to improve...

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