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Politics in the workplace: How to prevent GP practice staff falling out

By Survindar Chahal / 28 October, 2019

Working in healthcare, politics may often tend to provoke some kind of debate, but in today’s heated environment, people can easily turn an opinion into a fiery discussion that draws in individuals who may not even wish to get involved.

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Managing your workload part two - Refining The Eisenhower Matrix

By Survindar Chahal / 12 August, 2019

Last week we talked improving your timekeeping, introducing the Eisenhower Matrix and working out the difference between what’s important and what’s urgent. Now let’s look at refining that technique even further.

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Managing Your Workload Part One - The Eisenhower Matrix

By Survindar Chahal / 05 August, 2019

It’s a common thread in comments we hear from practice managers – you spend 99% of your time putting out one proverbial fire after another.

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A guide to handling data breaches under GDPR (Video)

By Survindar Chahal / 28 May, 2019

Data breaches and how to deal with them under GDPR continues to be a big issue for GP practices - we put together a quick video to break down the process.

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GDPR and accessing medical records - A practice manager's guide

By Survindar Chahal / 07 May, 2019

FPM looks into some of the big questions surrounding Subject Access Requests and the Data Protection Act 2018. What are the differences between requests from insurers and solicitors, and is its ever possible to charge for SARs?

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Health Secretary quizzed on post-Brexit stockpiling plans

By Survindar Chahal / 26 November, 2018

We look into the efforts to find clarity on the government’s contingency plans for medicines access post-Brexit, as well as the potential costs in the event that no deal is reached before the March 29 deadline.

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NHS 70 – Protecting the future of general practice

By Survindar Chahal / 04 July, 2018

Seventy years is a long time in healthcare and the NHS has provided a consistently excellent service since its inception. We need to celebrate the lives saved and the huge leaps in care and science made by a British institution that’s as much a part of our culture and heritage as it is a governmental obligation.

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GDPR and Data Breaches: What you need to know

By Survindar Chahal / 16 May, 2018

I’m guessing when you hear ‘data breach’ you’re thinking of Tom Cruise hanging from a ceiling in a secret government facility. Here's a quick guide to what data breaches mean in the context of general practice...

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Aren’t Jedi Knights just Practice Managers with Lightsabres?

By Survindar Chahal / 04 May, 2018

Second only to Ed Balls Day, May the 4th is now an annual fixture in the social media calendar, with an almost inexhaustible list of ‘May the 4th be with you” puns thrown in for some light comedy values and a jovial weblink. Here are a few things that the sci-fi epic can teach us about management in the modern day practice…

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The Carillion Collapse – Will Capita be Next?

By Survindar Chahal / 12 February, 2018

Carillion’s demise should be a warning that other big government suppliers must now take stock of how they’re operating and whether they are strong enough to deliver their contracts. However, common sense and big business don’t always go hand in hand, and for the primary care sector there are serious concerns about who will be next, with all eyes on Capita.

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Cyber-Attack Report – Why It’s Not Your Fault

By Survindar Chahal / 29 November, 2017

On 30th October the National Audit Office published a report on the NHS response to the cyberattack in May 2017. The report stated that the attack could have been easily prevented if the NHS followed basic IT security practices for what is considered an “unsophisticated cyber-threat”.

Care Quality Commission

Proposed Changes to CQC Inspections in 2017: What You Need to Know (Video)

By Survindar Chahal / 18 July, 2017

Consultations have already started on how the CQC will change its inspection process from November 2017, so we've put together a handy video summarising what we know so far. Will the proposals change things for the better?

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November’s New-Look CQC Inspections: The Key Proposals

By Survindar Chahal / 12 July, 2017

A consultation has begun on what changes the CQC will make to its inspection process from November 2017. There are already a number of proposed changes that will impact on the current preparations that GP practices make for their inspections, and the proposals aim to move away from the perception that they are a ‘box-ticking exercise’.

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SNOMED Update: Things are Starting to Hot Up…

By Survindar Chahal / 01 June, 2017

The implementation of SNOMED CT continues apace, and NHS Digital are confident that things are on track for the expected first phase launch of 1st April 2018. With that deadline less than 12 months away, let’s catch up on the latest developments.

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Being Prepared for Cyber Attacks: A Guide for Practice Managers

By Survindar Chahal / 16 May, 2017

The NHS ransomware attack has driven home the need for all practices to have a robust cyber security strategy in place. Here is our guide to the things you need to know to be prepared for potentially devastating cyber attacks.

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Windows XP – Why the Walking Dead of the Software World is Endangering Your Patient Data

By Survindar Chahal / 15 May, 2017

Following the ransomware attacks that rocked the NHS, we look back at an article we published in 2015 that shone a light on how the outdated Windows XP software is susceptible to a range of computer viruses and other malicious threats.

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What Effect Will STPs Have on Transformation Funding?

By Survindar Chahal / 19 April, 2017

Last week we looked at how the creation of 44 Sustainability and Transformation Plans will affect the future of primary care. There’s more to the story though - STPs are also to be the ‘single application and approval point’ for local organisations to access NHS transformation funding.

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The Most Important Things You Need to Know About STPs

By Survindar Chahal / 10 April, 2017

One of the key outcomes of NHS England’s Five Year Forward View was the move to create 44 Sustainability and Transformation Plans (STPs) to help deliver healthcare reform. The plans have become a source of controversy in the news and will finally be formally introduced this month, so we have broken down exactly what they are and how they will affect general practice.

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Interview with FPM’s Practice Manager of the Year Linda Benn

By Survindar Chahal / 13 March, 2017

Last year, First Practice Management sponsored the first-ever Practice Manager of the Year Award at the Yorkshire Evening Post’s annual Best of Health Awards. We caught up with winner Linda Benn, PM at Greystones Medical Centre, Sheffield, to learn more about what made her stand out from the crowd.

General

Yorkshire Evening Post's Practice Manager of the Year Announced

By Survindar Chahal / 07 December, 2016

First Practice Management were proud to sponsor the Practice Manager of the Year Award at the Yorkshire Evening Post Best of Health Awards. Now in their fifth year, the awards are a celebration of the best health workers in the region.

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Operations Manager - Chester

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Network Improvement Manager - London (North West / Central )

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Finance and Performance Manager - Sandwell, West Midlands

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Deputy Practice Manager - Easingwold, York

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