We’ve spoken a lot about Correspondence Management recently in relation to the NHS GP Forward View, so we thought we’d delve a little deeper into what it is and how it can benefit your practice.
According to research, British people eat three times as many baked beans as anybody else in Europe and drink 165 million cups of tea every day. How well do you fit that national profile, and more importantly, how does the CQC fit into all of this?
“It’s nice to be important - but it’s important to be nice…” This sentiment could sum up the approach of Tracey Binns, Practice Manager of Grove Road Surgery in Wallasey on the Wirral, whose surgery placed in the top 1% of last year’s GP Patient Survey in terms of patients’ overall experience.
This video is a little different to the others we’ve produced - we usually focus on giving practice managers advice on helping you improve your staff, your management skills or your CQC knowledge. However, this time we want to focus on you.
It’s not just for the 25th – GDPR is for life. The biggest change to data protection law for decades may not be the best gift we’ve ever received, but it’s been emphasised that it’s an evolution rather than a revolution. Here are five important things to know about GDPR!
It can be all too easy for all of us to lose some perspective and forget to take care of our mental health. However taking the time to do just that is not only good for our wellbeing, it’s also important for the sustained delivery of the jobs we do.
Ever heard of Fruit Astrology? No? Neither had we until Gerry informed us of the work of Professor Max Jaffa, who believes a person’s fruit of choice says a lot about them and their personality traits.
It’s important for operational managers to have a solid understanding of the many different aspects of their workplace, allowing them to know how best they can add value to the business. With that in mind, here’s a brief guide to medical terminology that will be of help to many practice managers.
We’re back with another vlog, this time on medicines management with Gerry Devine, one of our practice management advisors. In this video Gerry discusses everything from controlled drugs and hospital discharge letters to clinical audits and medicines safety alerts - and how best to manage it all.
April’s theme for First Practice Management (FPM) Group is feedback so we've filmed a useful vlog on the topic to help practice managers. Our practice manager advisor, Gerry Devine talks through getting the optimum contribution from each individual of your team.
By April 2016 practices will be required to publish the average earnings for their GP partners and salaried GPs on their website. In a bid to dispel rumours that GP’s are being paid more than they actually are, the mean figure will act as an ‘interim solution’ before individual net earnings are published 2016/17.
Gerry Devine is back with the first vlog of 2016 from First Practice Management (FPM) Group. In this vlog he discusses juggling priorities and leading your practice. In this short clip, you will see Gerry talk about prioritising your workload...
It is clear that the pace of change in primary care is more likely to increase rather than decrease; and that the financial envelope will at best stay the same, although it is more likely to shrink. With all these ingredients the likelihood is that the environment within a practice is likely to become more pressured into the future.
The Care Quality Commission (CQC) has been covered in the news heavily recently, particularly regarding the increase in fees for general practices. We decided to focus on the positives of CQC and how to help you be an Outstanding practice in the latest in our vlogging series.
There’s just one week left until First Practice Management (FPM) Group’s first CQC Roadshow of the year in Leeds. A few weeks ago we decided to get to know some of the presenters appearing at the free event, which provides guidance on the new style practice inspections...
I recently attended a mock Employment Tribunal to see how they work and found it quite a sobering experience. The seemingly organic management processes of an employer were methodically unpicked in public view, exposing non-adherence to procedure.
Changes are being introduced to the NHS Pension fund next week, and whilst Practice Managers are not licensed financial advisors (though your job description seems to include ‘being an expert in everything’), you are likely to face questions about the changes...
Madonna recently had a high profile works accident - one which might prompt us all to consider how employers evidence their duty of care to keep employees safe. If all accidents aren't preventable, how do we evidence that we have minimised risk...
The first post in our two-part ‘Managing People’ series explores the difference between a manager and a leader. Gerry Devine discusses how you can use leadership skills to successfully manage and motivate staff in your practice...
Having a baby can be both a stressful and exciting time for parents, and recent changes to laws regarding parental leave can allow both parents to enjoy the moment more equally as of this year.