Charan Sarai works closely with GP practice staff all over the UK in her work with primary care trainers Thornfields. In this piece, Charan marks the 70th anniversary of the NHS by saying thank-you to practice managers, the unsung heroes of the health service.
Sometimes we all need an extra push to get us feeling motivated! This quick vlog from Charan explains the top seven motivational drivers and helps you accomplish your aims.
Active Signposting has been a main focus here at First Practice Management Group recently, with the emphasis on the GP Forward View and the introduction of the Thornfields courses. We decided we’d take some time to create a video to help you learn more about the benefits of introducing it to your practice.
The second part of our look at what make a great leader in primary care focuses on different leadership styles, key strengths to focus on and how this topic ties in to proposed changes to CQC inspections for general practice.
We recently asked what makes a great practice manager, and are now moving on to take a look at what makes a great leader in primary care. Despite what you might think, they are not the same thing!
Charan Sarai, Training Business Manager for Thornfields, acknowledges the importance of the skills, knowledge and personal abilities that are needed to manage and succeed in a managerial role in general practice in 2017.
We’re lucky enough to work with a very skilled and talented team at First Practice Management Group, many of whom have years of primary care and general practice experience. With this in mind, we’ve decided to start a new interview series where you can find out a little more about the stars of FPM. The first interviewee is Charan Sarai, Training Delivery Manager for Thornfields.
Charan Sarai, Training Business Manager for Thornfields, the recently crowned Education Provider of the Year at the GP Awards, discusses the success of the primary care training specialists’ ILM-accredited courses, which focus on the real challenges that managers and leaders face on a daily basis and help build leadership, management and coaching skills.
August was our month to look at contingency in the First Practice Management office, so we took this opportunity to delve into growing talent at your practice.
In the first part of this series, we explored the differences between talking, listening and communicating. In this second post, we look at how to retain engagement during conversations, explore different ways of listening and celebrate the benefits of knowing when to simply stay silent.
In order to provide an exceptional service to patients, we must be able to listen. However, effective listening is not something that most people are naturally good at - many of us can fall into the trap of thinking that opening out mouths and talking is the sum total of communication.
There’s been much discussion recently about managing enhanced services in the First Practice Management (FPM) Group office, so we thought we would focus on this issue for our May vlog. Charan, one of our Practice Management Advisors, took on the task of putting together some helpful tips on managing enhanced services and also answered some questions that we regularly get asked.
Last week we looked at deciding whether a 360 degree review was right for you and your practice. If you’ve decided it is, we have some guidance for you to help you implement the more detailed feedback process. For more on the ins and outs of the appraisal style, check out our previous article if you haven’t already...
Does my bum look big in this? I’m touching on a subject that requires complete honesty. What would be your answer? It can be a challenging task to say the least. Would you go into detail and say that some parts of the body look good, but other parts are not fitting so well?
It would be fair to say that the end of the financial year is a busy (and sometimes trying) time of the year for a practice manager. Long to-do lists and a head full of information, it can be easy to miss something out. This is why we have created an end of year checklist to help you remember the most important tasks.
Coaching is an increasingly popular and effective way of developing an individual’s capabilities and can be beneficial to anyone at any point in their career. The NHS use coaching to develop their leadership teams and it has been used to great success across major organisations in the UK.
A good contingency plan will help build a healthier work life, give you more freedom to take that all important time off work without having to stress about coming back to a week’s worth of work and the knowledge that the practice can carry on as usual should you be off for a period of time or leave for new pastures.
Recently I have found that Practice Managers who have been in their roles for a while are struggling to keep themselves up-to-date and motivated. Some confess that the work load today is so heavy that they don’t understand what is expected of them anymore, while some do their jobs without acknowledgment...
We met up with business manager Kay Ellermeyer and Practice Manager Zain Aslam to find out about the group for new Practice Managers that they have recently formed, as well as more on their first week on the job. Together we have also created the ultimate checklist for new (and existing) Practice Managers.
The challenges facing Practice Managers in the current climate are well documented, but First Practice Management (FPM) group wanted to find out how managers in general practice really feel about the expectations placed on them...