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What Are the Key Strengths of a Leader in General Practice? Part Two

By Charan Sarai / 09 August, 2017

The second part of our look at what make a great leader in primary care focuses on different leadership styles, key strengths to focus on and how this topic ties in to proposed changes to CQC inspections for general practice.

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What Makes a Great Leader in Primary Care? Part One

By Charan Sarai / 02 August, 2017

We recently asked what makes a great practice manager, and are now moving on to take a look at what makes a great leader in primary care. Despite what you might think, they are not the same thing!

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ILM-Accredited Leadership Courses: There Is No Limit to Our Sky

By Charan Sarai / 04 April, 2017

Charan Sarai, Training Business Manager for Thornfields, acknowledges the importance of the skills, knowledge and personal abilities that are needed to manage and succeed in a managerial role in general practice in 2017.

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What is Active Signposting and How Can it Benefit Your Practice?

By Charan Sarai / 27 February, 2017

Active Signposting has been a main focus here at First Practice Management Group recently, with the emphasis on the GP Forward View and the introduction of the Thornfields courses. We decided we’d take some time to create a video to help you learn more about the benefits of introducing it to your practice.

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Getting to Know Thornfields’ Charan Sarai

By Charan Sarai / 06 February, 2017

We’re lucky enough to work with a very skilled and talented team at First Practice Management Group, many of whom have years of primary care and general practice experience. With this in mind, we’ve decided to start a new interview series where you can find out a little more about the stars of FPM. The first interviewee is Charan Sarai, Training Delivery Manager for Thornfields.

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Your Top 7 Motivational Drivers (Vlog)

By Charan Sarai / 24 January, 2017

The New Year is all about fresh starts and self-improvement but sometimes even the clock striking 12 isn’t enough to get us feeling motivated. Charan is back with a new vlog to explain the top 7 motivational drivers and how to get ready to accomplish what you want to this year.

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ILM-Accredited Courses Build Lasting Leadership Skills – Could Your Practice Benefit?

By Charan Sarai / 22 November, 2016

Charan Sarai, Training Business Manager for Thornfields, the recently crowned Education Provider of the Year at the GP Awards, discusses the success of the primary care training specialists’ ILM-accredited courses, which focus on the real challenges that managers and leaders face on a daily basis and help build leadership, management and coaching skills.

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Growing Talent at Your General Practice

By Charan Sarai / 30 August, 2016

August was our month to look at contingency in the First Practice Management office, so we took this opportunity to delve into growing talent at your practice.

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Just Listen! Navigating Noise and Celebrating Silence – Part Two

By Charan Sarai / 15 August, 2016

In the first part of this series, we explored the differences between talking, listening and communicating. In this second post, we look at how to retain engagement during conversations, explore different ways of listening and celebrate the benefits of knowing when to simply stay silent.

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Just Listen! Communicating and Handling Complaints – Part One

By Charan Sarai / 09 August, 2016

In order to provide an exceptional service to patients, we must be able to listen. However, effective listening is not something that most people are naturally good at - many of us can fall into the trap of thinking that opening out mouths and talking is the sum total of communication.

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How to effectively manage enhanced services (Vlog)

By Charan Sarai / 25 May, 2016

There’s been much discussion recently about managing enhanced services in the First Practice Management (FPM) Group office, so we thought we would focus on this issue for our May vlog. Charan, one of our Practice Management Advisors, took on the task of putting together some helpful tips on managing enhanced services and also answered some questions that we regularly get asked.

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How to carry out an effective 360 appraisal

By Charan Sarai / 10 May, 2016

Last week we looked at deciding whether a 360 degree review was right for you and your practice. If you’ve decided it is, we have some guidance for you to help you implement the more detailed feedback process. For more on the ins and outs of the appraisal style, check out our previous article if you haven’t already...

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Should your practice consider 360 appraisals?

By Charan Sarai / 04 May, 2016

Does my bum look big in this? I’m touching on a subject that requires complete honesty. What would be your answer? It can be a challenging task to say the least. Would you go into detail and say that some parts of the body look good, but other parts are not fitting so well?

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What should be on your end of financial year checklist?

By Charan Sarai / 15 March, 2016

It would be fair to say that the end of the financial year is a busy (and sometimes trying) time of the year for a practice manager. Long to-do lists and a head full of information, it can be easy to miss something out. This is why we have created an end of year checklist to help you remember the most important tasks.

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The benefits of one-to-one coaching (vlog)

By Charan Sarai / 26 January, 2016

Coaching is an increasingly popular and effective way of developing an individual’s capabilities and can be beneficial to anyone at any point in their career. The NHS use coaching to develop their leadership teams and it has been used to great success across major organisations in the UK.

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Have you made contingency planning a priority for 2016?

By Charan Sarai / 20 January, 2016

A good contingency plan will help build a healthier work life, give you more freedom to take that all important time off work without having to stress about coming back to a week’s worth of work and the knowledge that the practice can carry on as usual should you be off for a period of time or leave for new pastures.

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6 ways Practice Managers can keep motivated

By Charan Sarai / 03 November, 2015

Recently I have found that Practice Managers who have been in their roles for a while are struggling to keep themselves up-to-date and motivated. Some confess that the work load today is so heavy that they don’t understand what is expected of them anymore, while some do their jobs without acknowledgment...

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A guide to surviving your first week as a Practice Manager

By Charan Sarai / 28 October, 2015

We met up with business manager Kay Ellermeyer and Practice Manager Zain Aslam to find out about the group for new Practice Managers that they have recently formed, as well as more on their first week on the job. Together we have also created the ultimate checklist for new (and existing) Practice Managers.

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Interview with Phil Bromage: Can we meet the expectations placed on general practice?

By Charan Sarai / 14 July, 2015

The challenges facing Practice Managers in the current climate are well documented, but First Practice Management (FPM) group wanted to find out how managers in general practice really feel about the expectations placed on them...

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Office Politics and Egos: Dealing with clashes in the workplace

By Charan Sarai / 09 June, 2015

Egos in the workplace can be very destructive and cause harm to your business. Employee’s egos causing problems or creating low morale in the office could come from actions like deliberately failing to consult a colleague when they should, failing to include another employee...

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Jobs

Deputy Senior Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

2 x Practice Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

2 x Assistant Practice Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

Group Service Manager - Surrey

Closing Date: 5 January 2018

Salary: Dependent upon experience.

Practice Manager - Birmingham

Closing Date: 10 January 2018

Salary: Dependent on experience

Practice Manager - W12

Closing Date: 30 December 2017

Salary: TBC

Deputy Senior Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

2 x Practice Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

2 x Assistant Practice Manager - London

Closing Date: 28 February 2018

Salary: Competitive and negotiable depending on experience

Group Service Manager - Surrey

Closing Date: 5 January 2018

Salary: Dependent upon experience.

Practice Manager - Gloucestershire

Closing Date: 19 January 2018

Salary: Up to £40K plus Discretionary Bonus

Practice Manager - Fakenham

Closing Date: 22 December 2017

Salary: Circa £44,000 per annum

Practice Manager - Kidderminster

Closing Date: 22 December 2017

Salary: Circa £45,000 dependent on experience

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