I am all for change if it enhances the patient experience, but often I find that primary care providers are left to work out the fine details of new initiatives. I am thinking in particular about the drive to provide online access to medical records.
I had an appointment with my local GP in January this year and, at the time, I was somewhat annoyed that instead of prescribing me painkillers to relieve my joint pain, he signposted me to an Arthritis UK self-help leaflet...
In a previous blog I mentioned that my GP practice was scheduled to have its first CQC telephone interview – part of the new annual regulatory reviews for primary care providers. So how did we find it?
As a practice manager with over 15 years of experience, here’s my personal view of the creation of Primary Care Networks and my feelings around how preparations for my own PCN are going.
In the week Donald Trump arrived in the UK saying that any trade deals between us and America after Brexit must have the NHS on the table, I also learned that 40 million patient records are to be transferred to ‘the cloud’.
A practice manager shares their story of what led them to fall in love with general practice – and how the experience of overcoming the bullying behaviour of a colleague helped them become a better manager.
I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.
One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.
The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.
How do we deal with the barrage of aggression and anger from our patients? I ask you that question based on an altercation that one of the receptionists at my practice was party to a couple of weeks ago.
"I do believe we can get a better NHS for our times if we want to." Our anonymous blogger returns to share their thoughts on the ambitious Long-Term Plan, weighing up both its good and bad points.
Every January I have written a review of the previous year in general practice and discussed my hopes for the coming year. Reflecting on what I normally write, I want to be a little more optimistic about 2019.
Over the past eighteen months I have written a number of blogs on the implications and interpretations of GDPR. We have all received advice and guidelines on its ramifications, but I wonder if a recent incident at my practice is indicative of the continued confusion.
With winter well on the way, our anonymous blogger shares first-hand stories of how they’ve seen the increasing pressure being placed on the NHS from both perspectives – from the point of view of a PM and a patient.
Have you ever read an article and then gone to check that the date is not April 1? Well I have recently, as some of the articles I’ve seen have left me incredulous to say the least.
Flu clinics are never far away from our thoughts, and that’s been more true than ever thanks to the uncertainties that sprung up around the latest round of clinics.
They say that the summer months are a quiet period for news and views, so the media have to turn to other sources to get their headlines - this year it appears to be a full attack on doctors and surgeries.
The results of the latest FPM Job Satisfaction Survey surrounding stress and motivation for GP practice managers are cause for concern, but I think if we did the same survey with lawyers or dentists the results would probably be the same.
So after six years as Health Secretary, Jeremy Hunt has finally moved on. Before we all start to cheer, let’s be realistic - is it really good news for general practice or not?
What a couple of weeks I have had, with several issues coming to the fore. No matter what I decided to do, it seemed I was in danger of either breaching a law or discriminating against someone…