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NHS 70 – A big thank-you to GP practice managers

Charan Sarai works closely with GP practice staff all over the UK in her work with primary care trainers Thornfields. In this piece, Charan marks the 70th anniversary of the NHS by saying thank you to practice managers, the unsung heroes of the health service.

It feels like the headlines surrounding the NHS are always negative, but we have to celebrate the positives too - it’s not all doom and gloom! I want to stop and think about the PMs who keep the wheels turning, carrying on tirelessly behind the scenes and giving their all to keep GPs happy, handle staff pressures, and manage a tight budget.

 

Isn’t it amazing how often on the NHS journey someone or something
will inspire us and give us the strength to keep going?

 

I would like to say thank you for your resilience, that important capacity to recover quickly from challenging situations and spring back even stronger. I have had the privilege of meeting some amazing managers and I am excited about the years ahead. General practice works because of you, and although it will look different going forwards, one thing will remain the same - it will still work because of you.

I for one know that I like things to happen - and if they don’t happen, I like to make them happen. Having worked with primary care organisations for 23 years I know so many of you share that same approach. Sometimes you must put your head into the lion’s mouth if you want your projects to be successful.

As we all know, in tough times it’s important to have the right team around you and I’m seeing more and more development opportunities opening up. So again I say thank you for taking these opportunities, remembering that you are only as strong as your weakest link. It gives me real pride to help practices make sure they have the best-trained people going forward.

To round things up, I would like to share a handful of quotes that inspire me every day.

 

An interesting fact - these are all quotes attributed to Winston Churchill, who knew a thing or two about getting by in tough circumstances!

I want to encourage all of you to get involved with the next generation of PMs, helping your staff unlock every bit of their potential. You play a vital role in general practice and you’re extraordinary. You’re the very ones that help to manage this NHS wheel and keep it turning.

Please join me in celebrating our NHS 70th on the 5th July and then again on the 7th July, when I will be enjoying World Chocolate Day – we all deserve a treat!

Award-winning primary care trainers Thornfields can help bring out the very best of you and those around you, with courses ranging from Chaperone Training and SNOMED Awareness to Correspondence Management. How could Thornfields unlock the full potential of your practice? Click here to contact us

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