I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.
The latest policy updates for FPM members includes a new Work Performance - Conduct Procedure for Managing Poor Work Performance document.
This year’s wave of knife crime within the UK should be a wake-up call to all practice managers to review, update and rehearse their Violence and Aggression policies and review how to react to a panic alarm.
Gone are the days of GPs putting all of their time towards patient consultations. We are in an era of online moaners, email warriors and lawsuit attempters - it has never been so important to ensure all backs are covered.
It’s no secret that as the need for primary care services grows, general practice is struggling to recruit the GPs needed to meet demand. How can GP practices in the worst-hit area take steps to meet demand?
This week’s update is to the FPM members’ Tookit Area, where you can find a new Mental Health in the Workplace document including a sample Mental Health Plan.
The national template Primary Care Network Agreement has been published by NHS England. As readers should be aware, the Network Agreement must be finalised and signed by 30 June 2019.
The results for First Practice Management's staff salary survey are here, revealing that 56% of GP practice managers feel that their budget doesn’t allow them to pay their staff fairly.
The NHS App has been designed to provide a simple, secure way for patients to access NHS services using their smartphone or tablet. NHS Digital has provided new information for GP practice managers about what they need to do to prepare for the rollout.
This week’s update is to the FPM members’ Tookit Area, where you can find an easy-to-use QOF Aspiration & Achievement Monitoring Toolkit for 2019/20.
One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.
FPM looks into some of the big questions surrounding Subject Access Requests and the Data Protection Act 2018. What are the differences between requests from insurers and solicitors, and is its ever possible to charge for SARs?
The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.
Practice management can be challenging to say the least, but there are ways of making our lives easier. It’s imperative that we keep ourselves upskilled and, just as importantly, stay motivated so that we can invigorate, inspire and lead our teams.
Here’s a definitive round-up of reviewed policies in the FPM Policies and Procedures Library for April 2019.
We’ve spoken a lot about Correspondence Management recently in relation to the NHS GP Forward View, so we thought we’d delve a little deeper into what it is and how it can benefit your practice.
At the start of a new financial year many practices are reviewing their pay structures and asking some familiar questions. Can salaries be increased to retain key staff? Will the budget stretch to giving all employees the same pay rise - or will tough decisions need to be made?
Documents including our Communication Standards Policy and Investigations and Reports (Dealing With) Protocol have been updated for FPM members to download and use today.
Social media is a great platform for GP practices to stay in contact with patients, invite feedback and connect with the local community. Here are FPM's top tips for getting involved and making the most of your social media presence.
The results from FPM’s 2019 Staff Salary Survey are in! Primary care managers from across the UK shared details of how they pay their team, and shared some striking insights into the challenges it presents.