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Training Directory sponsors

Clinical Audit Support Centre Ltd.

Fresh Medical

Insight Solutions

Patricia Gray

Pauline Webdale Consultancy Ltd.

Primary Care Training Centre

Surelines Ltd.

Syder and Young Ltd.

Virtual College


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TRAINING DIRECTORY

Pauline Webdale Consultancy Ltd., 2, Norwich Road Cottages, Kilverstone, Norfolk IP24 2RF
t: 01842 762970 or 07717 843402
e: info@paulinewebdale.co.uk
w: http://www.paulinewebdale.co.uk

A rapidly expanding company building on the trainer’s unique experience and accumulated knowledge of more than twenty five years working both in general practice and at national level, which gives credibility and confidence to the delegates.

The trainer’s style is informal and participative so the learning is facilitated by group or individual exercises, non-intimidating role play, case studies and group discussion.

The design of the training enables the delegates to share experiences and develop confidence in a supportive environment.

Packages are designed in response to identified national needs as well as bespoke packages.

Popular workshops are:

  • Medical Chaperone in General Practice
  • Effective Communication and Conflict Resolution
  • What is Information Governance?
  • Diversity Etiquette/Bullying and Harassment
  • Recruitment & Retention
  • Motivation, Delegation & Empowerment
  • Performance Management & Appraisal Skills
  • Understanding, Creating & Leading Teams
  • Dealing Positively with Change
  • Customer Care
  • Triage for Medical Receptionists

Staff training can be arranged for individual practices, groups of practices or a PCO.

If you are looking for a staff training package please telephone or email as above or visit our website

Current course:-

ADVERTISEMENT - Pauline Webdale Consultancy Limited – Customer Service Training

Patients as customers - how to deliver Exceptional Customer Service

Do you recognise that customer care is the key to a successful & profitable business, yet feel that your practice - or the people within it - are failing to deliver what is required?

The concept of 'Customer Care' is one that is often used without being implemented properly. If your practice lives up to these claims, you will create better customer relationships. For receptionists, customer care should be a core element of their job description and training, and a core criterion when you're recruiting.

Practices seeking to thrive in the 21st century are investing in customer care training. I offer a bespoke workshop incorporating Exceptional Customer Service, Dealing with Difficult Patients and Disability Etiquette to improve your customer relationship management.

Enquiries: Please contact Pauline Webdale by email pswebdale@tiscali.co.uk or via www.paulinewebdale.co.uk